Looking for Mellanox Technical Support or software / firmware / driver downloads?
Customer service on this website is provided by the US based Mellanox Ecommerce Sales Team. If you need technical assistance or are looking for software / firmware / driver downloads, please vist the Mellanox Support Portal.
At Mellanox Store, we constantly negotiate with our shipping vendors to provide our customers the lowest rates and best service levels. Most in-stock items ship FOB from our primary warehouse in the United States.
All packages are shipped fully insured and transit times are guaranteed. Tracking numbers will be provided via electronic shipping confirmation when available. Upon arrival of your shipment, please inspect the physical condition of the package PRIOR to opening the box. If the shipment appears to have been damaged in transit, please refuse the shipment and contact us immediately. We will expedite a replacement at no additional cost. Once a shipment is accepted by the recipient from the shipping service provider, any damage thereafter is the customer's responsibility.
We process orders each business day, Monday through Friday, from 8:00 AM to 6:00 PM CT. Orders received before 1:00 PM CT are processed the same day. Orders placed after 1:00 PM CT or on weekends and holidays will be processed the following business day. Once order and payment details have been verified and processed by Mellanox Store, you will receive an updated electronic confirmation signifying your order has been approved and is awaiting fulfillment.
Items that show Ship Same Day availability will ship the same day if ordered before 1:00 PM CT. For items with an estimated lead time, the lead time starts when the order reaches awaiting fulfillment status. Items with In Stock availability have a 2-5 day lead time. Items with Limited availability are not in stock for immediate shipment. An account manager will follow-up with a specific lead time once your order is processed. Customers will be notified immediately at any point in the fulfillment process if there are any unexpected delays in availability.
Oversize or heavier items that require LTL freight shipping require one additional business day as pickup has to be scheduled with a service provider prior to shipping the order.
FedEx is the preferred shipping service provider for Mellanox Store. If you prefer to use your own 3rd party service provider account, please select the "Provide My Own Shipping" option during check out and provide carrier, account number, and method in the Order Comments. All orders shipping to India and Russia will require a customer account.
Standard Domestic US - 3-5 Business Days Standard shipping for domestic orders to contiguous United States is provided by FedEx Ground. Transit time varies by location, but typically runs 3-5 business days.
Expedited Domestic US - 2nd Business Day Expedited shipping for domestic orders to contiguous United States is provided by FedEx. Delivery is guaranteed on the 2nd business day by 4:30pm local time to most areas.
Overnight Domestic US - Next Business Day Overnight shipping for domestic orders to contiguous United States is provided by FedEx. Delivery is guaranteed on the next business day by 3:00pm local time to most areas.
Same Day Service - If your network has suffered an outage and replacement equipment is critical, we do offer same day service via commercial air counter to counter courier service. Please contact us via phone at (855) 897-1097 or via web / chat for details and pricing.
Oversized / Heavy Shipment Services - For heavier shipments or shipments requiring special services, we can accommodate almost any need. If your shipment has specific requirements, please contact us via phone at (855) 897-1097 or via web / chat to provide more details.
Problems With a Shipment
If you have not received your shipment within the expected delivery time, or if the shipment has been delivered but is not in your possession, please have your order number ready and contact us via phone toll-free at (855) 897-1097 or via web / chat. A Customer Service Representative will follow-up with the shipping service provider immediately and provide you with an update or further instructions quickly. If your shipment arrives damaged, please do not open the box or remove any of the packaging materials. An Mellanox Store Customer Service Representative will have to process a damage claim with the shipping service provider, have the damaged merchandise picked up from your location, and provide you with details on a replacement. In cases of both loss and damage caused during delivery to international addresses, a replacement item can only be sent once a claim with the shipping provider has been processed and completed. The intended recipient may be required to provide a signed statement attesting to the non-delivery as part of the claims process.
For information on International shipping options click here.