Service Impacts on Memorial Day, 5/25/2020.
Mellanox will be closed 5/25 for Memorial Day. Orders placed after 1PM CT Friday 5/22/2020 and on 5/25/2020 will be processed on Tuesday 5/26/2020.
Looking for Mellanox Technical Support or software / firmware / driver downloads?
Customer service on this website is provided by the US based Mellanox Ecommerce Sales Team. If you need technical assistance or are looking for software / firmware / driver downloads, please vist the Mellanox Support Portal.
Payments and Pricing
Pre-payment is required on all orders less than $100,000 USD. Mellanox Store accepts all major credit cards (Visa, Mastercard, Discover, American Express) and PayPal. Credit card and PayPal are the fastest payment method to get an order processed and shipped. Alternative payments via wire transfer, check or cash will take longer to process and not ship until payment is confirmed by Mellanox Finance team.
The Mellanox Store default currency is the US Dollar and all payments are processed in US Dollars. The currency converter featured on the Mellanox Store is provided for convenience to view prices in local currency. The currency converter updates exchange rates on the hour through a live integration with XE. Please note, if you opt to use the currency convertor, you will see prices in the currency you selected through the checkout process, but the transaction will be processed in US Dollars.
Please be sure to provide your exact billing address and telephone number (this is the address where your credit card company sends your statements). Incorrect information may cause a delay in processing your order. Your credit card will be authorized and charged at the time the order is placed. If using PayPal, funds will be transferred at the time of order. We reserve the right to cancel any orders without prior notice where the credit card billing address is not located within the United States.
Mellanox Store is required by state law to collect sales use tax from non-exempt parties on US shipments bound for Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia and Washington. If your organization is exempt from sales use tax, please contact us via phone, email or chat for assistance prior to placing an order. All international orders maybe be subject to import duties and other local taxes.
If you would like to request an alternative payment method such as bank/wire transfer, cash, check or money order, please contact us via phone, email or chat for assistance. Additional fees may be involved and the order will not ship until payment has been received in full and cleared processing.
For qualified commercial customers and Mellanox authorized partners, you may apply for a direct account with Mellanox Store to establish credit via direct billing, cash on delivery (COD) or due upon receipt payment terms. Mellanox Finance requires minimum annual volume of $100,000 USD to be considered for business credit. If your organization anticipates meeting the minimum annual volume of $100,000 USD minimum to be considered for credit, Mellanox Finance requires a credit application completed by company officer and audited financials for the past two years for any private company to evaluate credit risk and consider establishing credit. If your organization will not meet this criteria, the fastest and preferred method of pre-payment for all Mellanox Store orders is credit card or PayPal. Please contact us via phone or email for a credit application. All credit extended by Mellanox Store to customer, and the limits of such credit, is at Mellanox Store’s sole discretion, and may be reduced or revoked by Mellanox Store at any time, for any reason. If customer fails to comply with Mellanox Store’s credit terms, Mellanox Store may defer shipments until such payment or compliance is made, require cash in advance for any further shipments, demand immediate payment of all amounts then owed, elect to pursue collection action (including without limitation, attorneys’ fees and any and all other associated costs of collection), and/or may, at its option, cancel all or any part of an unshipped order. Additionally, customer, and each of its subsidiaries and affiliates, agrees to provide to Mellanox Store proper authorization necessary for Mellanox Store to request any financial information from third parties.