Looking for Mellanox Technical Support or software / firmware / driver downloads?
Customer service on this website is provided by the US based Mellanox Ecommerce Sales Team. If you need technical assistance or are looking for software / firmware / driver downloads, please vist the Mellanox Support Portal.
Mellanox Store accepts all major credit cards (Visa, Mastercard, Discover, American Express) and PayPal. The Mellanox Store default currency is the US Dollar and all payments are processed in US Dollars. The currency converter featured on the Mellanox Store is provided for convenience to view prices in local currency. The currency converter updates exchange rates on the hour through a live integration with XE. Please note, if you opt to use the currency convertor, you will see prices in the currency you selected through the checkout process, but the transaction will be processed in US Dollars
We serve a global customer base, shipping orders daily to North America, Latin & South America, Australia, Asia, Europe and Africa. However, please note that some locations may not be serviceable due to restrictions governed by Mellanox International shipping services. Shipping prices are quoted real-time based on the dimensions, weight and ship-to postal code of your order. There is no mark-up in our shipping charges. Shipping services are provided at our negotiated rates.
Below is a summary of the services we offer:
International orders may take an additional 2-3 days handle time to consolidate inventory for shipment.
International Priority - 1-3 Business Days International priority is provided by FedEx International. Time-definite delivery typically in 1-3 business days to more than 220 countries and territories.
International Economy - 5-7 Business Days International economy service is provided by FedEx International. Time-definite delivery typically in 2-5 business days.
International Ground (Canada ONLY) - 2-7 Business Days International ground service is provided by FedEx International and only available for Canadian destinations. Delivery in 2-7 business days.
All orders shipping to India and Russia will require a customer account. The customer assumes all responsibility for duties and taxes.
In the case of a heavy or overweight shipment, we do have international freight options available via FedEx or DHL.
International Taxes & Duties
When ordering goods from Mellanox Store for delivery outside of the United States, your shipment may be subject to import duties, taxes and brokerage fees, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you, including FedEx brokerage fees. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Mellanox Store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Commercial Invoices & Declared Value
All international shipments will be accompanied by a commercial invoice. The values on the commercial invoice will be set to exactly what was paid for the product. We cannot lower the declared value or mark the package as anything but a commercially purchased item.