Due to the Thanksgiving Holiday, all orders placed on 11/23 and 24 will be processed on Monday, 11/27.

Customer Service

Mellanox Store is the official online source for new and certified refurbished Mellanox Technologies complete end-to-end solutions (adapter cards, switch systems, interconnect, and more) supporting InfiniBand and Ethernet networking technologies. Our customer service center contains our policies, shipping information, returns and exchanges, warranty information, and other details.

Top Frequently Asked Questions

Q: Who is Mellanox Store?

A: Mellanox Store is a partnership between PureWRX and Mellanox Technologies. PureWRX is the owner and operator of this website and is exclusively authorized by Mellanox Technologies to sell the products contained on this website.

Q: Are products purchased through Mellanox Store eligible for Mellanox world class customer support and service?

A: Yes, Mellanox Store is an authorized reseller of support upgrades for eligible products.

Q: When will my order ship?

A: Most orders placed by 2:00 PM CT will ship the same business day. Exceptions to this include orders placed on a holidays, weekends, or any orders requiring special handling.

Q: How can I track my order once it ships?

A: You will receive a shipping confirmation and tracking number when your order leaves our warehouse. You can use the tracking number provided in your shipping confirmation to track the progress of your shipment. If you registered for an account, you can also log in to the account area of this website to check your order status.