Customer Service

The Mellanox Store is the online destination for new and certified refurbished Mellanox Technologies complete end-to-end solutions (adapter cards, switch systems, interconnect, and more) supporting InfiniBand and Ethernet networking technologies. Our customer service center contains our policies, shipping information, returns and exchanges, warranty information, and other details.

Top Frequently Asked Questions

Q: What is the Mellanox Store?
The Mellanox Store is a service to our valued Mellanox customers and partners. Our goal is to provide real-time information about NVIDIA Mellanox products and services, no matter your communication preference. We provide live support via phone, chat and email during business hours in addition to an easy and convenient platform to purchase Mellanox products 24x7x365.
Q: Are products purchased through Mellanox Store eligible for Mellanox customer support and service?
Yes, all products purchased through the Mellanox Store are support eligible, including Mellanox Certified Refurbished Equipment.
Q: When will my order ship?
Most orders placed by 1:00 PM CT will ship the same business day. Exceptions to this include orders placed on a holidays, weekends, or any orders requiring special handling. Look for availability on product pages or chat us for specific information.
Q: How can I track my order once it ships?
You will receive a shipping confirmation and tracking number when your order leaves our warehouse. You can use the tracking number provided in your shipping confirmation to track the progress of your shipment. If you registered for an account, you can also log in to the account area of this website to check your order status.